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Electronic RX

Relayhealth eScript

Manage Prescriptions Quickly, Easily, and Safely

eScriptSM — True Electronic Prescribing

RelayHealth eScript electronic prescription service helps streamline prescription writing and refill authorizations. Electronic prescriptions also offer computerized medical records for all your patients. Using RelayHealth, your office can instantly transmit new prescriptions and renewals to virtually any pharmacy in the U.S. Automatically screen for drug interactions, reduce pharmacy call-backs by checking formulary compliance prior to submission, and dramatically reduce time spent feeding fax machines.

Through eScript, prescribers can instantly assess the patient's accompanying online computerized medical records systems profile and check for compliance with the patient's health plan formulary. What's more, RelayHealth automatically screens each prescription for possible interactions with computerized medical records, which shows patient allergies, health problems or previously prescribed medications.

RelayHealth eScript electronic prescriptions are now transmitted to local retail and community pharmacies through the SureScripts Electronic Prescribing Network. (For pharmacies that are not yet accepting prescriptions electronically, RelayHealth will continue to transmit via fax.)

RelayHealth eScript enables you to:

  • Process renewal requests in one queue
  • Approve renewal requests with one click
  • Transmit renewal requests and authorizations electronically to virtually any pharmacy
  • Reduce time phoning and faxing the pharmacy
  • Improve patient safety through automatic interaction checking
  • Increase patient satisfaction and outcomes by involving the patient in the process
  • minimize prescription errors

The tasks associated with writing and renewing prescriptions cause physicians to sacrifice time, money, and safety. Here are the facts:


  • The average physician writes 30 prescriptions a day and handles another 30 refill requests.1
  • Indecipherable or unclear prescriptions result in more than 150 million calls from pharmacists to physicians, asking for clarification.2
  • Communications between pharmacies and physician offices account for an estimated 20% of the workload of physician-office staff.3


  • The typical pharmacy call-back costs physician practices $5–$7 to pull and review the chart and return the call. Computerized medical records erase this need.4


  • Due largely to legibility problems, prescription orders must be confirmed at the pharmacy level in almost 40 percent of cases. Computerized medical records speeds up this process.4
  • Medication errors cause 1.5 million preventable injuries and death each year. Computerized medical records can help prevent injuries and death each year.5

The evidence is clear. Studies1 show that among physicians who e-prescribe:

  • More than 80% say that it improves delivery of care
  • Two-thirds say it helps improve their personal efficiency
  • 45% immediately increase compliance with formulary guidelines In the Hospital setting, e-prescribing can reduce errors by 50% or more.1

eScript -True Electronic Prescribing

eScript is one of the healthcare industry's leading e-prescribing medical records software solutions. It enables your practice to manage prescriptions electronically using computer-to-computer transmission between your office and the pharmacy thus substantially reducing phone calls and faxes to your office. That's true electronic medical records system prescribing. eScript manages both new prescriptions and renewals.

eScript Benefits

  • Request or renew with online convenience
  • Transmit prescriptions or renewal authorizations to virtually any pharmacy instantly
  • Approve renewal requests with one-click
  • Reduce staff time spent on phone calls and faxes to and from the pharmacy
  • Enhance patient care by reducing potential errors due to misread prescriptions and similar medication names
  • Improve patient safety through automatic interaction checking against Personal Health Record and improved legibility of prescriptions
  • Display formulary information to reduce costs
  • Educate patients with easy-to-understand online medication information
Call 877-450-4029 to order eScript


Writing prescriptions is easy, safe, and secure. RelayHealth automatically screens each prescription for possible interactions with computerized medical records showing patient allergies or previously prescribed medications.

With eScript, providers can receive their renewals online from patients and local and retail pharmacies. They can approve (or deny) prescription renewals with a single click. Prescriptions route immediately to the pharmacy of choice - eScript can transmit to virtually any pharmacy in the U.S. and their computerized medical records - with no need for the doctor’s office to ever lift the phone, or a pen. Alternately, healthcare providers can send the prescription securely and electronically to the patient, who then forwards the prescription to the pharmacy. In either case, the practice can realize significant time savings. And for busy practices with staff struggling to manage the many administrative burdens of healthcare today, saving time means saving money.

RelayHealth prescriptions are transmitted through the SureScripts Electronic Prescribing Network™ - 90% of U.S. retail and independent community pharmacies participate in the electronic network.

Patients Benefit as Well

With eScript, patients enjoy greater convenience and learn more about their computerized medical records. They quickly receive prescriptions electronically, and can easily forward them to the pharmacy of their choice - or simply go pick them up if the prescriber transmits their RelayHealth prescription directly to the pharmacy. And patients benefit from increased awareness of their formulary - which may promote compliance and even a reduction of costs because RelayHealth presents cost effective generic alternatives to the prescriber. Patients benefit most of all from reduced medical errors and improved quality of care that eScript delivers.

A Smarter Way to Prescribe

User-friendly “Favorites” lists and intuitive searches make it easy to prescribe new medications using eScript. And eScript “learns” as you go - saving typing time on subsequent prescriptions. The more you use it, the smarter eScript gets about your prescribing preferences and practices, because it has all the information from your computerized medical records. When you prescribe using eScript the information is automatically stored in the Personal Health Record. With features like these, eScript helps reduce medication errors and increase patient and formulary compliance.

RelayHealth eScript works as a stand-alone electronic prescribing service, or as an integrated component of the premier RelayHealth secure messaging platform.

Workflow Features Further Enhance Practice Productivity

Integrated role-based permissions enable pre-scribers to authorize medical staff to send prescriptions on their behalf. And with RelayHealth rule-based message routing, incoming renewal requests from patients can be automatically directed to the responsible staff member (with physician oversight and permission, of course) - no online physician involvement required. What’s more, all requests appear in one area of eScript and can be reviewed in one queue for easy viewing and sorting, through computerized medical records.

RelayHealth operates as a neutral partner in an open network to support quality care improvements and reduce administrative costs for hospitals, pharmacies, providers, payers, patients, and provides medical office software support. By offering connectivity and integrated solutions to participants across the spectrum of healthcare delivery, RelayHealth provides Care Fully Connected™.

Call 877-450-4029 to order eScript

  1. 4-Tipping the Balance of Power with Digital Patient Information, Pharmaceutical Executive, 3/1/02
  2. Institute for Safe Medication Practices
  3. MGMA Centers for Research Complexity in Group Practice Research. Pharmacy Interactions. 2004
  4. Taking the Pulse v2.0: Physicians and Emerging Technologies, Fulcrum Analytics and Deloitte Research, 2001
  5. The Institute of Medicine, Preventing Medication Errors Report



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